Important Information About Getting Care During a State of Emergency

Here is some important information about getting care during a state of emergency.

The 24/7 Nurse Call Line is open 24 hours a day, seven days a week, at 1-855-707-0850 (TTY 711). If you have an emergency, please dial 911.

If you are trying to reach us by phone, you may experience longer than usual hold times. Please know your call is important to us, and we thank you for your patience.

Please note that normal prior authorization requirements for medical services will be relaxed for the duration of the declared state of emergency to ensure member needs are met:

• Members may refill their regular medications earlier than usual to ensure a sufficient supply.
• Use of out-of-network pharmacies is authorized when access to in-network pharmacies is unavailable or when traveling to in-network pharmacies is difficult, unsafe, or not practical. Please note that First Choice VIP Care members can access a large network of pharmacies (including CVS, Rite Aid, Walgreens, Wal-Mart, and others) in any state.
• Prior authorization requests which are delayed due to the storm will be reviewed.
• Prior authorization requests to out of network providers will be approved if a member is/was unable to access a participating provider due to the storm.
• Providers, please note that administrative denials for late notification will be waived at this time.
• Medically necessary emergency care will be covered. If you are having an emergency, please call 911 or seek medical attention immediately.

We will provide further information and updates as they become available.

Important numbers and resources

First Choice VIP Care Member Services: 1-888-996-0499 (TTY 711), 8 a.m. to 8 p.m., seven days a week.

24/7 Nurse Call Line: 1-855-707-0850 (TTY 711), 24 hours a day, seven days a week.